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Service Management Principles for Hospitality and Tourism is a valuable resource for students and practitioners of hospitalitytourism managementIt does an excellent job of discussing the fundamentals of service management and their relevance for the hospitalitytourism sector. Published by Kendall Hunt Publishing Company.

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Publication Date: December 2017
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On Aims Hr Hospitality Management Research teaching interests and collective industry experiences have led to a strong belief that service management theory provides a vital conceptual framework with near perfect applicability in hospitality and tourism.

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